Shipping & Returns

Shipping & Handling

We aim to pack and dispatch orders as quickly as possible so your little one can start enjoying their toys sooner. Orders are typically processed within 3 business days.

Orders are processed on business days only (excluding public holidays).

Orders placed after our daily cut-off time may be processed the next business day.

During busy periods (such as sales or holidays), processing may take slightly longer.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

We offer shipping across Australia with the following options:

Standard Shipping & Handling

Estimated delivery: Between 2-6 business days.
Cost: $9.99

Express Shipping & Handling

Estimated delivery: Between 1-3 business days.
Cost: $14.99

Free Shipping

We offer free shipping on all orders over $75

Delivery timeframes are estimates provided by Australia Post and other courier services may vary depending on your location.

Regional or remote areas may experience slightly longer delivery times.

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your parcel’s journey.

If you haven’t received tracking details within 5 business days, please contact us at hello@sensaroo.com.au and we’ll be happy to assist.

While we work with trusted shipping partners, delays can occasionally occur.

If your parcel appears to be delayed:

Check the tracking link provided in your shipping confirmation email.
If the parcel hasn’t moved for several days, please contact us at hello@sensaroo.com.au

We will work with the courier to locate the parcel and resolve the issue as quickly as possible.

If a parcel is confirmed as lost in transit, we will arrange either:

a replacement, or
a refund, depending on your preference and product availability.

Returns & Exchanges

If you change your mind about a purchase, we may offer a return within 14 days of delivery, provided that:

The item is unused and in original condition
The item is returned in its original packaging
Proof of purchase is provided

Customers are responsible for return shipping costs for change-of-mind returns. Once the item is received and inspected, we will process your refund or exchange.

If your order arrives damaged, faulty, or not as described, please contact us within 10 days of receiving your order.

Please include:

Your order number
A description of the issue
Photos of the item and packaging

Once assessed, we will arrange an appropriate solution which may include:

A replacement
A refund

We will cover any reasonable return shipping costs for faulty or incorrect items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces your rights under the Competition and Consumer Act 2010 (Cth).

Once a returned item has been received and inspected:

Refunds will be processed within 1-5 business days
Refunds will be issued to the original payment method used at checkout

Depending on your bank or payment provider, it may take time for the funds to appear in your account depending on the bank processing time.

If an item is returned for change of mind, the original shipping cost may not be refundable unless required by law.

For hygiene and safety reasons, some items may not be eligible for return unless faulty.

This may include:

Items that have been used or opened
Items returned without original packaging
Items damaged due to misuse
Sale or clearance items (unless faulty)
Returns requested outside the stated return window

If you are unsure whether your item qualifies for return, please contact us before sending it back.

To start a return or report a problem with your order, please contact us at:

Email: hello@sensaroo.com.au

Please include:

Your name
Order number
The item(s) you wish to return
A short description of the reason for return
Photos, if the item is faulty or damaged

Our team will guide you through the next steps and provide the return address if required.

Questions?

We’re here to help!

If you have any questions about shipping, returns, or your order, please reach out anytime at hello@sensaroo.com.au or by completing the below contact form.

Thank you for shopping with Sensaroo - we truly appreciate your support.

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